Help Center-Luluva Official

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At Luluva Official, we aim to deliver your order quickly and securely.

Processing Times

• Orders are processed within 1–3 business days after payment confirmation.
• No processing, shipping, or delivery on weekends or holidays.
• If we face high order volumes, we will notify you by email.

Estimated Delivery

• United Kingdom: 6–12 business days (estimates; external factors may vary timelines).

Tracking

You’ll receive a shipping confirmation with tracking. Please allow up to 48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for accurate shipping information. If your order hasn’t shipped yet, email luluvateam@gmail.com immediately to update the address.

Customs, Duties & Taxes

International duties/taxes (if any) are the customer’s responsibility. Luluva Official is not responsible for customs delays.

Lost, Stolen, or Delayed Packages

We are not responsible for packages marked “Delivered” by the carrier. If your parcel is lost in transit, contact us at luluvateam@gmail.com and we’ll investigate.

Returns Due to Failed Delivery

If a parcel returns to us due to an incorrect address, refusal, or failure to collect, the customer is responsible for reshipping fees or may opt for a refund (shipping fees are non-refundable).

Questions? luluvateam@gmail.com

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Right of Withdrawal (EU/UK Consumers)

You may withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, email luluvateam@gmail.com before the period expires.

Eligibility

• Items must be unused, in original packaging, and in the same condition received.
• Non-returnable for hygiene/safety: opened essential oils and used diffusers (unless defective).
• Proof of purchase (order number) required.

Defective or Damaged Items

Contact us within 48 hours of delivery with your order number and clear photos/videos of the issue. We’ll replace or refund at no extra cost.

How to Return

1. Email luluvateam@gmail.com to start your return.
2. We’ll provide the return address and instructions.
3. Pack securely and use a trackable service (customer is responsible for return shipping unless the item is defective).

Refunds

• After inspection, approved refunds are issued within 7–10 business days to the original payment method.
• Shipping fees are non-refundable (except for defective/incorrect items).

Exchanges

Only for defective or damaged items. Email us to arrange an exchange.

Late or Missing Refunds

1. Recheck your bank/credit statement.
2. Contact your payment provider (processing times vary).
3. If still missing, email luluvateam@gmail.com.

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Welcome to Luluva Official. By using our website and purchasing from us, you agree to these Terms.

General

• Store operated as “Luluva Official”.
• You must be of legal age of majority or have guardian consent.
• Products must not be used for unlawful purposes.

Products & Pricing

• Availability, descriptions, and pricing may change without notice.
• Display colors may vary by device.
• Prices shown in GBP (£) unless otherwise stated.

Payments

Payment is due at checkout via available methods (e.g., Shopify Payments, PayPal, Stripe). You confirm you’re authorized to use the chosen method.

Shipping

We currently ship within the UK only. Risk of loss transfers to you once the order is handed to the carrier. Customers must provide accurate addresses.

Returns

Covered by our Return & Refund Policy.

Intellectual Property

All content (texts, images, logos, designs) is owned by Luluva Official or licensed third parties. No reproduction, distribution, or exploitation without written consent.

Prohibited Uses

• Unlawful activities, rights infringements, malware, or attempts to disrupt the Site.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential damages. Our total liability shall not exceed the amount you paid for the product in question.

Governing Law

These Terms are governed by the laws of Spain and EU regulations; UK consumer law applies for UK customers where relevant.

Contact

luluvateam@gmail.com

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This policy explains what data we collect, how we use it, and your rights under GDPR/UK GDPR.

Data We Collect

• Personal: name, email, billing/shipping address, phone, payment details (processed by secure providers).
• Order: items purchased, delivery info.
• Technical/Usage: IP, device, browser, cookies, on-site interactions.
• Marketing: preferences and campaign participation.

How We Use Data

• Process and deliver orders; customer support.
• Improve the Site and personalize experience.
• Marketing communications (with consent).
• Legal compliance and fraud prevention.

Sharing

With trusted providers only (e.g., Shopify, payment gateways, analytics, fulfilment). We do not sell personal data.

Cookies

Used for cart, preferences, analytics, and ads. You can manage cookies in your browser settings.

Retention

• Order data: typically up to 6 years (legal/tax).
• Marketing data: until you unsubscribe.
• Cookies/logs: commonly up to 2 years.

Your Rights (GDPR/UK GDPR)

• Access, rectification, erasure, restriction, portability, objection, and withdraw consent (marketing).

Security

Shopify’s SSL and industry practices are used, but no method is 100% secure.

Contact

luluvateam@gmail.com

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Ownership

• Website: https://luluvaofficial.com
• Trade Name: Luluva Official
• Owner/Responsible: [Your name or company]
• Tax ID (NIF / VAT): [If applicable]
• Registered Address: [Valid fiscal/commercial address]
• Contact: luluvateam@gmail.com

Purpose

Information and e-commerce for diffusers, essential oils, and related products.

IP Rights

All site content is owned by Luluva Official or authorized third parties. Any reproduction/distribution requires written authorization.

Liability & Links

We are not liable for misuse, service interruptions, or third-party sites linked from this website.

Data Protection

Personal data is processed under our Privacy Policy.

Law & Jurisdiction

Spanish law and EU regulations apply; EU consumers may litigate in their place of residence; otherwise, courts of Spain.